Terms of service

General Terms and Conditions of PIXLIP GmbH

§1 Scope

(1) These General Terms and Conditions apply exclusively to contracts concluded with entrepreneurs and business customers (hereinafter referred to as "Buyer" or "You") who order the products offered by us for purposes relating to their commercial or self-employed professional activity or within the scope of their public or official duties.

(2) These Terms and Conditions also apply to future business relationships, even if not expressly agreed upon again. We hereby expressly reject any deviating or supplementary general terms and conditions of the Buyer; they shall only become part of the contract if we have explicitly agreed to them in writing.

§2 Conclusion of Contract

(1) The presentation of our products in the online shop does not constitute a legally binding offer but rather a non-binding online catalogue.

(2) A binding offer may be made by clicking the designated order button on our website. A contract is only concluded upon our acceptance. The automated order confirmation sent to you does not constitute acceptance.

(3) Acceptance occurs only when we send you a formal order confirmation by email or in writing. You are obligated to check the order confirmation immediately upon receipt and report any discrepancies without delay.

(4) Alternatively, we may provide you with a binding offer in response to your inquiry via telephone, email, fax, or in writing. A contract is then concluded upon your written acceptance. In this case, we will also issue an order confirmation.

(5) Any subsequent changes to the contract must be confirmed with a new order confirmation to become effective.

(6) The available languages for the conclusion of contracts are German and English.

§3 Performance

(1) PIXLIP products are modular systems. The specific performance obligations result from the individual order.

(2) Printed materials produced by us are reusable if handled according to the product description.

(3) Deviations in structure, color, and/or brightness compared to previous orders are permissible to the extent they are inherent in the materials used, commercially customary, and technically unavoidable.

(4) Our printed materials are designed specifically for use with PIXLIP system frames and are not compatible with third-party frame systems.

§4 Obligation to Cooperate for Print Orders; Simultaneous Print Approval

(1) You are obligated to provide us with all necessary information for creating prints used in the modular systems.

(2) If the following print information is submitted, it shall constitute print approval without the need for further confirmation:

Order number
Name of Buyer and customer number
List of print files in PDF, JPG, or TIFF format
- including assignment to items in the order confirmation
- including scale information
- including notes on any special colors used
If applicable, information on motifs that span multiple frames, including a labeled preview file

§5 Delivery Conditions

(1) Unless otherwise agreed, delivery is at the Buyer's expense and risk, even if we cover shipping costs. Customs duties, if any, are borne by the Buyer.

(2) We are not liable for damages or loss occurring after transfer of risk. Risk transfers to the Buyer when the shipment leaves our premises or is handed over to the carrier.

(3) We may take out transport insurance, including for international deliveries, but are not obligated to do so. The cost shall be borne by the Buyer.

(4) If we voluntarily assist with customs clearance, we assume no liability for the process. Clearance is performed by a third-party customs service provider.

§6 Delivery Time

(1) Delivery periods begin at the earliest with the dispatch of the order confirmation.

(2) For print orders, the delivery period begins only once we have received the necessary print information in accordance with §4.

(3) In case of contract amendments, the delivery date stated in the new order confirmation applies. Verbal delivery commitments are not binding.

(4) If performance is temporarily impossible or significantly impeded due to force majeure (e.g., transport disruptions, supply chain delays, or raw material shortages), the delivery time is extended accordingly.

§7 Credit Check and Payment Options

(1) When selecting "purchase on account," we perform a credit check via Creditreform. Each customer receives a credit limit specific to their account.

(2) The availability of the invoice payment option depends on this credit limit. If exceeded or not granted, invoice payment is not available.

(3) Other available payment options include PayPal, Mollie, or advance payment.

§8 Retention of Title

(1) Goods remain our property until full payment is received.

(2) We retain title to goods until all claims from the ongoing business relationship are settled.

(3) The reserved goods must be handled with care. Prior to the transfer of ownership, pledging or transferring the goods as collateral is not permitted.

(4) You may resell the goods in the ordinary course of business. Claims arising from resale are assigned to us in advance in the amount of the invoice total, and we accept the assignment. You may collect the claims unless you default on payment.

§9 Warranty and Guarantees

(1) The Buyer must inspect delivered goods immediately upon receipt for completeness, visible defects, damage, and correct quantities. Complaints must be reported within one week of delivery. Hidden defects must be reported immediately upon discovery.

(2) In case of defects, we will at our discretion provide rectification or a replacement (subsequent performance). If subsequent performance fails twice, you may request a reduction in price or withdraw from the contract.

(3) The warranty period is one year from delivery.

(4) Additional warranties and their specific conditions can be found with the respective product or on special information pages. Unless otherwise stated, printed products are excluded from guarantees.

§10 Liability

(1) We are fully liable for intent, gross negligence, and under the German Product Liability Act. We are also liable for damages resulting from injury to life, body, or health caused by slight negligence.

(2) In all other cases, we are liable for slight negligence only if essential contractual obligations (cardinal duties) are breached. In such cases, liability is limited to foreseeable damages typical for the contract. This limitation also applies to our agents and vicarious agents.

§11 Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR), which you can access at: https://ec.europa.eu/consumers/odr/

§12 Final Provisions

(1) If any provision of these Terms is or becomes invalid, the remaining provisions remain unaffected.

(2) All contracts are subject exclusively to German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(3) The exclusive place of jurisdiction for all disputes is our registered office in Hilden, Germany.

(4) The place of performance is Hilden, Germany.