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Individual customer service

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Individual customer service

We want to give our customers the best product experience. Therefore, it is our pleasure to help them with individual problems and to support you.

Light knowledge

When it comes to lighting, you will quickly come across a multitude of technical terms. PIXLIP offers a brief overview of the most important terms, units and sizes, which we have summarised and explained in detail for our customers.

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Print data

To be able to create optimal print data, it is advisable to know and understand some of the technical terms from printing technology and optimisation.

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FAQ

What are the differences between the products?

If you need product advice, take a look at our different products Hier or contact our customer service at: +49 (0)2173204580

At what point do you need the data to meet the delivery date?

Our current delivery time is 5-7 working days, after receipt of the required print data.

Where can I find data sheets/assembly instructions?

You will find all documents for the frames on your desired article under the item Downloads.

Is your price list up to date?

Please take current prices from our online shop. 

Do I get a discount for a higher quantity?/From which quantity do I get a discount?

For quantity discounts, please send us an enquiry by e-mail at Info@pixlip.com

As a reseller, can I set my own prices?

Reseller resale prices are based on our RRP

Where can I find the technical data for the frames?

You will find the technical data for the frames either on your desired item under "Technical Information".

Do your frames come in sizes other than those shown on your site?

If you have not found your desired size on our website, you are welcome to send us a request for individual sizes by e-mail at Info@pixlip.com.

Are your frames also fire protection certified?

Yes, our aluminium and plastic frames have a fire protection certificate. 

Can the textiles be folded?

No, the textiles should not be folded, rather rolled up and well stowed away. More information about the care of textiles at Textile care

Can the textiles be washed?

The textiles are not suitable for the washing machine, but for small stains you can gently wipe over with a wet cloth. More information about the care of the textiles at: 

What do the individual designations of the Textile

White Light 

Print Light UV

The classic Print Light UV
is the absolute market standard and is one of the most used textile variants.
UV printing is considered particularly environmentally friendly as it contains no volatile organic substances. The ink is cured with ultraviolet (UV) light directly after being applied to the surface of the textile. The ink forms a satin finish on the fabric. This process enables razor-sharp and brilliant textile prints. The UV curing enables a high strength of the print and offers protection against yellowing and is therefore also suitable for outdoor use

Printblock

The Print Block UV is the printable version of the Blockout and is intended for non-backlit light boxes. In the absence of backlighting, the print has an intensive effect and loses none of its colour intensity. The densely woven fabric of the Print Block UV is opaque and therefore has a darkening effect. When folded, the prints can also be stored in a space-saving way and transported at low cost.

Print light SUB

With the new PRINT LIGHT SUB, PIXLIP offers a new alternative to classic UV printing. Until now, the so-called sublimation process on coated materials was known for the phenomenon of ink migration, in which the ink tended to migrate after printing to areas on the substrates where it should not.
With PRINT LIGHT SUB, ink migration is now a thing of the past. With our new sublimation technology, razor-sharp prints and convincing colour results can be achieved in the future.

White Block



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